Frequently Asked Questions
Q1: How do I choose the right EV charger for my vehicle?
Check your vehicle's onboard charger capacity and the connector type (e.g., Type 1 or Type 2). Ensure the charger's power output matches or exceeds your car's requirements for optimal charging speed.
Q2: Can the charging station be installed outdoors?
Yes, our products are designed with high IP ratings (such as IP55 or IP65), making them waterproof and dustproof, suitable for both indoor and outdoor environments.
Q3: What safety protections are built into the device?
The chargers include comprehensive safety features such as over-voltage protection, under-voltage protection, overload protection, short circuit protection, and leakage protection.
Q4: Does the charger support smart app control?
Many of our models support Wi-Fi or Bluetooth connectivity, allowing you to monitor charging status, schedule sessions, and adjust current via a dedicated mobile application.
Q5: Is professional installation required?
For hardwired wallbox chargers, we strongly recommend installation by a certified electrician to ensure compliance with local electrical codes and safety standards.
Q6: What is the typical charging speed?
Charging speed depends on the charger's power (e.g., 7kW, 11kW, or 22kW) and the vehicle's capacity. Generally, a 7kW charger provides about 25-30 miles of range per hour of charging.
