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Frequently Asked Questions
1. How do I choose the correct charging equipment for my vehicle?
You should check your vehicle's onboard charger capacity and the plug type (Type 1 or Type 2). Our products are designed to meet standard international specifications for wide compatibility.
2. Are the products suitable for outdoor use in rainy conditions?
Yes, our equipment is designed with high waterproof ratings (IP55 or higher), ensuring safe and reliable operation even in outdoor or rainy environments.
3. What is the typical charging speed I can expect?
Charging speed depends on the power output of the equipment and your vehicle's maximum intake rate. Our high-efficiency solutions aim to minimize charging time significantly.
4. Do your products come with safety certifications?
Absolutely. All products undergo rigorous testing and meet international safety standards, including CE, TUV, and UL certifications where applicable, to ensure user safety.
5. Can the charging cables withstand extreme temperatures?
Yes, our cables are manufactured using high-quality materials that remain flexible and functional in both extreme cold and high-heat environments.
6. Is technical support available for installation and usage?
We provide comprehensive guides and professional technical support to ensure you can set up and use your charging equipment with ease and confidence.
