Frequently Asked Questions (FAQ)
Q1: Which EV models are compatible with this portable charger?
A: The charger is highly versatile and supports most major EVs including BMW i3, Tesla Model 3 (CCS), Nissan Leaf (CHAdeMO), and BYD (GB/T) among others.
Q2: What is the maximum output power of the unit?
A: This unit delivers a maximum DC output power of 15KW, providing a fast and efficient charging solution for portable needs.
Q3: Is the charger suitable for outdoor use?
A: Yes, it features an IP54 protection degree for the main connectors and an IP23 level for the unit, designed to withstand standard operating environments.
Q4: What kind of after-sales support do you provide?
A: We offer a 12-month warranty, free installation instructions, troubleshooting support, and free replacement parts within the warranty period.
Q5: Can the design be customized according to my needs?
A: Absolutely. We support customized designs, sample production, and specific packing requirements to meet our clients' unique needs.
Q6: How can I monitor the charging process?
A: The unit is equipped with a 4.3-inch TFT-LCD touch panel that provides a clear and intuitive interface for monitoring and control.
