? Frequently Asked Questions
1. How do I choose the right charging solution for my vehicle?
Selection depends on your vehicle's onboard charger capacity and your daily mileage. Our technical team can help analyze your requirements to recommend the most efficient charging speed.
2. Are the products compatible with all major electric vehicle brands?
Yes, our products are designed to meet international standards such as Type 1 (SAE J1772) and Type 2 (IEC 62196-2), ensuring compatibility with most EVs on the market.
3. What safety protections are included in your equipment?
All units feature comprehensive safety protocols, including over-voltage protection, under-voltage protection, leakage protection, and overheat protection for secure operation.
4. Can the charging equipment be installed outdoors?
Absolutely. Our products are engineered with high IP ratings (such as IP55 or IP65), making them waterproof and dustproof for reliable performance in various weather conditions.
5. What is the typical lead time for international orders?
Lead times vary by order size and customization needs, but we generally maintain a standard production cycle to ensure timely delivery via our optimized logistics network.
6. Do you provide technical support for installation?
We provide detailed installation manuals and technical documentation. Our remote technical support team is also available to guide professional installers through the setup process.
