Frequently Asked Questions
How do I choose the most suitable EV charging solution for my needs?
The choice depends on your vehicle's onboard charger capacity, your daily mileage, and the available electrical infrastructure. We recommend analyzing your power requirements to select between Level 1 and Level 2 charging options.
Are these products compatible with all electric vehicle brands?
Our products are designed to meet international standards such as Type 1 (SAE J1772) and Type 2 (IEC 62196), ensuring broad compatibility with most major electric vehicle manufacturers globally.
What safety certifications do your products carry?
Safety is our priority. Our equipment complies with rigorous international safety standards including CE, RoHS, and TUV certifications, featuring multiple protection layers against overvoltage, overheating, and short circuits.
Can the charging equipment be installed outdoors?
Yes, our charging units typically feature high IP ratings (such as IP55 or IP65), making them dust-proof and water-resistant, suitable for both indoor and outdoor installation in various weather conditions.
What is the expected lead time for bulk orders?
Lead times vary based on order volume and customization requirements. Standard products usually ship within 7-15 business days, while larger bulk orders are scheduled according to production capacity.
Do you offer technical support for installation?
We provide comprehensive installation manuals and technical documentation. For complex systems, remote technical guidance is available to ensure the equipment is set up correctly and safely.
